Frequently Asked Questions (FAQ)

Introduction

TIMEZONE2U.COM is an independent distributor and importer for tactical tools, outdoor gears and accessories. We are an online premium specialty store that focus on products that are not commonly available in Asia. Our unique collection of products are carefully curated to present a diverse range of products for discerning customers, especially at affordable prices.

Where is TIMEZONE2U.COM located?

Kuala Lumpur, Malaysia.

Is TIMEZONE2U.COM a registered company?

TIMEZONE2U.COM is owned by Zones Concept Marketing (002276978-A), a registered company under Suruhanjaya Syarikat Malaysia (SSM) in Malaysia.

Can I visit your shop or do provide Cash-On-Delivery (COD)?

TIMEZONE2U.COM is an online store and does not have a physical shop. We are unable to offer COD services. All deliveries will be made using courier only.

What if I change my mind about a product which I just purchase?

In line with our 100% brand new policy, all items sold are not refundable & exchangeable.

Why are your prices so low?

Every item was purchased from authorized dealers and respected industry wholesalers / distributors directly from USA & Europe; therefore we have no pricing restrictions. In turn, we pass the huge savings on to our customers, our direct and volume buying saves you big bucks off the usual retail prices!

Do you sell fake/replica goods?

TIMEZONE2U.COM does not deal with fake, replica or counterfeit products.

Do you sell second hand goods?

TIMEZONE2U.COM only sell 100% brand new goods.

Are all items listed on your website actually in stock?

At TIMEZONE2U.COM, we stock all products listed on this website – and we currently hold over 300++ items in stock. So, unlike some of our competitors, we ship directly from our stock so you can be assured of speedy delivery. Some sellers may list hundreds of products on their website and wait until they receive your order before they try and obtain from their sources, often causing delays of days or weeks.